12 year Warranty

Juliana Group is a privately owned Danish company established in 1963.

At Juliana we design, develop and manufacture our greenhouses based on principles of simplicity, aesthetics, functionality and quality. We offer different greenhouse brands that each contains products with unique designs and functionalities, but where the common feature is a correlation between quality and price.

All products are designed and manufactured to last for many years and form the framework for people and the good life, whether it is primarily for cultivation or as an oasis in the garden.

That is why we are willing to provide a 12 years warranty.

You can read the full warranty statement below.

CONGRATULATIONS ON YOUR GREENHOUSE FROM JULIANA GREENHOUSES

Juliana Greenhouses is one of the leading manufacturers of greenhouses, based on Danish design principles of simplicity, aesthetics, and functionality. The heavy-duty profile design makes the greenhouses robust and practical while still looking beautiful. A Juliana greenhouse is an aesthetically pleasing frame, with attention to detail.

Juliana Greenhouses A/S has more than 50 years’ experience with greenhouses. Through all the years, the greenhouses have been designed, produced, and developed at the Danish factory on the outskirts of Odense. Juliana has acquired other manufacturers over the years, diversifying into different greenhouse categories and brands.

WARRANTY STATEMENT – 12-YEAR WARRANTY

TThe guarantee applies to products in the two brand ranges, Juliana and Halls. Provided that the greenhouse is installed in conformity and compliance with the requirements of the assembly instructions and is maintained as directed, we provide a 12-year warranty.General maintenance of the greenhouse such as cleaning, lubrication, nut/screw tightening, checking plastic strips, cleaning of gutters etc. must be carried out, as this may affect the structural quality of the greenhouse and its resistance to the impact of wind, water and snow.

THE WARRANTY COVERS:

• Manufacturing and/or material defects -  12 years
• Aluminium parts and connecting elements - 12 years
• General warranty on other components - 2 years

PLEASE NOTE THAT THE ABOVE WARRANTY DOES NOT COVER:

• Damage and functional problems caused by no, or inadequate, lubrication and maintenance, and washing of the outer powder-coated surface of the unit.
• For painted greenhouses, a two-year warranty applies to the paint. However, any peeling of paint on profiles that may be related to inadequate painting is covered by the 12-year warranty.
• Differences in colour/gloss of aluminium parts may occur. Please note that there may be small marks on the profiles resulting from the suspension of the profiles during the painting process. This does not give rise to any claim under the warranty.
• Leakages.
• Fading of painted surfaces.
• Small cosmetic surface scratches.
• Glass, polycarbonate, glazing beads, shipping, assembly, improper storage of supplied parts.
• Thermal breakage of glass.
• Products affected by external influences, such as: other building elements, climate impact like storms, vandalism, force majeure, or other external factors.
  • Remember, for example, to continuously remove snow from the roof to avoid possible breakage due to excessive weight. A collapse caused by failure to remove snow is not eligible for a claim.
• Wear parts such as handles, wheels, slide rails, bolts/nuts, screws, cylinders, locking devices, plastic or rubber strips. Replacement of wear parts must be expected, commensurate with daily use, application, and operation.
• Accessories are covered by a 2-year warranty.
• The warranty is also void if the product defect is caused by improper or inappropriate use of parts in the structure.

GENERAL

If you wish to complain - point out errors or defects in the delivery, this must be done within a reasonable time after the error/defect is or should have been discovered and no later than two months. If the defect is deemed to be due to incorrect installation, lack of or insufficient maintenance, the complaint will be rejected.

Manufacturing/material defects are assessed based on the general industry standards for the individual product.

If the complaint is accepted - and this is within the warranty period - the seller undertakes to repair or, if necessary, deliver a new product. However, the seller does not cover the costs of disassembly and replacement of the product and any consequences thereof.

Spare parts for products can generally be expected to be maintained for minimum 5 years after purchase. Thereafter, it cannot be expected that the same spare part can be delivered. However, we endeavour to find a similar spare part with the same function that can be included in the design in the same way.

Please note that a greenhouse is a single-glazed structure that cannot be expected to be 100% sealed. Depending on weather conditions, leaks may occur at roof windows, doors, and ridge/corner joints. We encourage you to keep this in mind when styling and furnishing your greenhouse. No warranty is provided for any damage caused to property as a result of this.

We recommend that you report to your insurance company that you have acquired a greenhouse. In the event of weather damage, contact your insurance company as soon as possible and secure the greenhouse against further damage.